BEACON MONEY ACCOUNT TERMS
This Beacon Money Account Terms (“Agreement“) is between you and MyBeacon Services Inc. (“Beacon,” “we,” “us,” or “our“) and constitutes a Service-Specific Term governing your use of Beacon’s digital wallet and mobile payment services (the “Service“). This Agreement supplements and is incorporated into Beacon’s general Terms of Use.
In this Agreement, capitalized terms have the following meanings:
“Card” means the Visa Prepaid Card issued to you by Digital Commerce Bank pursuant to license from Visa International Incorporated.
“Digital Wallet” means the electronic wallet service provided by Beacon that enables the digital storage and use of your Card and other payment credentials, including the ability to make payments and conduct transactions.
“Mobile Payment” means any payment or transaction made using your Digital Wallet or Card through a supported mobile device, including but not limited to contactless payments, in-app purchases, and online transactions.
“Service” means collectively, the Digital Wallet, Mobile Payment capabilities, and other services provided by Beacon, either directly, or through its Service Providers.
“Service Providers” means our authorized partners and financial services providers, as may be updated from time to time, who assist in providing, or directly provide various components of the Service to you.
“Third-Party Wallet” means digital payment services provided by third parties, such as Apple Pay or Google Pay, that may be used in conjunction with your Card or Digital Wallet.
The Service is delivered through collaboration with Service Providers to provide comprehensive payment solutions:
Card Services: Your Card is issued by Digital Commerce Bank (“DCBank“) pursuant to license from Visa International. When you add your Card to the Digital Wallet or a Third-Party Wallet, we create a unique digital token representing your Card information while keeping your actual card details secure. Each token is specific to your Card and the device or Digital Wallet in which it is stored.
Your use of the Service is subject to both this Agreement and DC Bank’s Cardholder Agreement. Each Service Provider maintains specific regulatory and compliance obligations to ensure transaction safety and security.
The Service processes various types of transactions through our network of authorized Service Providers, each with specific timeframes and requirements:
Standard Card transactions are processed through DCBank and the Visa network; these transactions typically settle within 1-3 business days (in Canada). Merchants may place temporary authorization holds for up to 10 business days, which may exceed your actual purchase amount. This is particularly common at merchants such as fuel stations, hotels, and car rental agencies. Authorizations and holds placed on a Card reduce your available funds. In the event you attempt to make a purchase or otherwise enter into a transaction for an amount greater than your available funds, the transaction may be declined.
Canadian Bill Payments: These payments are typically completed within 2-3 business days. It is your responsibility to ensure that you initiate any bill payments in sufficient time so that they are received by the due date.
Indian Bill Payments Facilitated through Bharat Bill Pay: These transactions are typically processed within 1-2 business days (in India and Canada). Additional authentication steps may also be required for regulatory compliance reasons, and transactions are subject to daily limits as specified in your account settings.
International Wire Transfers : These transactions typically complete within 2-4 business days. All international transfers are subject to foreign exchange rates determined by us and the relevant Service Provider at the time of transaction execution.
Transaction and Velocity Limits: The following limits apply to all transactions and may be subject to change at any time on our discretion based on account history, regulatory requirements, or internal compliance reasons. We do not guarantee that the limits provided below will continue to be available to you:
The security of your Digital Wallet and associated accounts/ instruments may require multiple layers of authentication:
Device Security Your mobile device must maintain current security standards including:
It is your responsibility to ensure that you continue to keep your Digital Wallet and account credentials secure, and your device security is up-to-date.
Multi-Factor Authentication: Each access session to your Digital Wallet typically requires at least two forms of authentication:
Security Incident Response In the event of a loss of your device or your account credentials or other similar security incident which could compromise your accounts’ or Digital Wallet’s safety or security, you must immediately notify Beacon through our secure channels:
Upon receiving notification of a security incident, we will:
Account Recovery, If you need to recover access to your account:
When you use the Service, Beacon collects and processes information necessary to provide the Services and meet regulatory obligations. This information includes transaction details, device data, location information, and usage patterns, all of which are handled in accordance with applicable privacy laws and our Privacy Policy.
Data Collection and Use: We collect and process the following types of information:
Information Sharing We share necessary information with the Service Providers to facilitate transactions and maintain service security. Each Service Provider is required to maintain strict data protection standards and regulatory compliance requirements. When we provide your personal information to them, and to the extent that they have not entered into agreements with you directly, they act as our sub-processors. The following is a list of Service Providers we may provide your information to in connection with your use of Services provided by/ facilitated by them, and a link to their privacy policies or other similar online trust centers:
Data Protection and Storage Your personal information may be stored and processed in Canada or in countries where our Service Providers operate. When information is processed outside Canada, we use commercially reasonable efforts to require such Service Providers to protect personal information with appropriate safeguards substantially equivalent to those required under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Our goal is to provide excellent customer service and to maintain your confidence and satisfaction. If you have a complaint about a product or service offered or sold by Digital Commerce Bank (“DC Bank”), we want to address it in the most efficient and professional manner possible. Here’s a quick and easy step-by-step reference to ensure your concern receives the attention it deserves.
STEP 1: Start at the Source
If a problem occurs, it is generally easier to check the facts and come to a resolution at the point where the problem originated. This may simply entail a quick telephone call, online support request or email.
MyBeacon Services Inc.
199 Bay St. #4000 Toronto, ON M5L 1A9 Canada
support@mybeacon.ca
When contacting us, please include a telephone number and email address where you can be reached.
STEP 2: Escalate the Complaint
If you are not satisfied with the resolution of your complaint under Step 1, then DCBank’s call center is available for you 24 hours a day at 1 844 836-6040 or by email at customersupport@dcbank.ca.
If your complaint is about the privacy of your personal information you may contact DCBank’s Chief Privacy Officer:
Digital Commerce Bank
Attn: Chief Privacy Officer
736 Meridian Road NE
Calgary, Alberta
T2A 2N7
Email: privacy@dcbank.ca
Phone: 1 844 836-6040
STEP 3: Escalate the Complaint
If your problem is not resolved to your satisfaction with your first contact or under the first escalation step, we encourage you to escalate your complaint by telephone, mail, fax or email to the Client Care Centre Manager.
Digital Commerce Bank
Attn: Client Care Centre Manager
736 Meridian Road NE
Calgary, Alberta
T2A 2N7
Email: complaints@dcbank.ca
Phone: 1 844 836-6040
Fax: 1 855 852-0391
Once DC Bank receives your complaint, we will do our best to resolve the issue quickly.
STEP 4: Appeal to the Complaints Appeal Officer
You may appeal your complaint by contacting the Complaints Appeal Officer in writing if you are unsatisfied with the resolution provided by the Client Care Centre Manager. Please explain why the problem has not been adequately resolved to your satisfaction.
Digital Commerce Bank
Attn: Complaints Appeal Officer
736 Meridian Road NE
Calgary, Alberta
T2A 2N7
Email: appeals@dcbank.ca
STEP 5: Additional Consumer Resources External to My Beacon and DCBank
Ombudsman for Banking Services and Investments (OBSI) is DCBank’s external complaints body. OBSI is independent from DCBank and can provide you with information and further review of your complaint if you are still unsatisfied or if your complaint has not been resolved or closed within 56 days from the day the complaint was made.
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400 P.O. Box 8
Toronto, ON M5H 3R3
Toll-free: 1 888 451-4519
Fax: 1 888 422-2865
TTY Telephone: 1 844 358-3442
Website: https://www.obsi.ca/
Email: ombudsman@obsi.ca
Contacting the Financial Consumer Agency of Canada (“FCAC”)
The FCAC supervises all federally regulated financial institutions to ensure that they comply with federal consumer protection provisions. It also educates consumers and monitors industry codes of conduct and public commitments designed to protect consumer interests.
These consumer protection provisions cover a variety of operating practices that directly affect clients. For example, financial institutions are required by law to provide consumers with information about their fees and complaint handling procedures.
Specific complaints made in writing will be assessed by the FCAC on a case-by-case basis to determine whether a federal consumer protection issue exists, and if so, what necessary action should be taken.
Regulatory complaints should be submitted in writing:
Financial Consumer Agency of Canada
427 Laurier Avenue West
Ottawa, Ontario K1R 1B9
Phone: 1 866 461-FCAC (3222) English
1 866 461-ACFC (2232) French
Website: www.fcac-acfc.gc.ca
The FCAC’s web site provides a complete listing of federal consumer protection laws.
Contacting the Office of the Privacy Commissioner of Canada
If your complaint relates to a privacy related matter, you may contact: The Office of the Privacy Commissioner of Canada at 1-800-282-1376 or www.priv.gc.ca.
FEEDBACK: Tell DC Bank How We Did
We encourage you to give DC Bank feedback about your experience dealing with your complaint by telephone, mail, fax or email to the Client Care Centre Manager.
Digital Commerce Bank
Attn: Client Care Centre Manager
736 Meridian Road NE
Calgary, Alberta
T2A 2N7
Email: complaints@dcbank.ca
Phone: 1 844 836-6040
Fax: 1.855 852-0391
This section outlines the procedures for disputing unauthorized transactions and the dispute resolution process.
Unauthorized transaction liability for unauthorized transactions, your liability will be determined based on the circumstances of the incident, provided you have:
Increased Liability Circumstances Your liability may increase if you have:
Dispute Resolution Process To dispute any unauthorized transactions:
While we strive to maintain continuous service availability, interruptions may occur due to circumstances beyond our reasonable control. We aim to manage service interruptions through clear communication and established protocols to minimize impact on our users.
Scheduled Maintenance We will communicate scheduled system maintenance at least 24 hours in advance through our mobile application, email, or website notifications. During maintenance periods, certain Service features may be unavailable or operate with limited functionality. Emergency maintenance may be performed without advance notice when necessary to protect the security or integrity of our Service.
Network and Infrastructure Events Service interruptions may result from telecommunications network outages, internet service provider disruptions, power supply interruptions, or hardware and software malfunctions. During such events, we implement contingency measures to restore service as quickly as possible while maintaining transaction security.
Force Majeure Events We will not be liable for failures or delays resulting from circumstances beyond our reasonable control, including:
During service interruptions or force majeure events, we aim to:
Our Service Providers are integral to delivering comprehensive payment solutions. We maintain formal agreements with each provider that establish service standards, security requirements, and compliance obligations. Service Provider Changes We may modify our Service Provider relationships without any notice to you.
We may amend this Agreement to reflect changes in services, regulations, or operational requirements, or for any other reason we consider appropriate.
Amendments We will notify you of changes to this Agreement through one or more of the following methods:
Material changes will be communicated at least 30 days before implementation. However, notwithstanding the above, we may implement immediate changes without notice in response to:
Your continued use of the Service following any modification constitutes acceptance of the amended terms. If you do not agree with the changes, you may terminate your use of the Service without penalty by discontinuing use before the effective date.
The Service operates under comprehensive regulatory oversight and maintains strict compliance procedures aligned with Canadian financial regulations and international standards.
Compliance Framework: We maintain robust compliance programs and controls that include:
We may delay, block, or refuse to facilitate transactions:
Customer Due Diligence: As a condition of opening a Digital Wallet and providing you with a Card, and in order to keep them open, we require that you respond and provide information (as well as supporting documents if so required by us) related to any due diligence measures which we consider appropriate, which may include:
If you do not respond to our information requests in a timely manner (at our discretion), we may decline to provide the Services to you, or terminate your access to, and use of, the Services.
This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in accordance with the dispute resolution provisions outlined in this Agreement and your Cardholder Agreement.
For Service Support: Beacon Support chat via My Beacon in-app or Email: support@mybeacon.ca
For Card-Related Issues: DCBank Support Tel: 1-844-836-6040 or Email: customersupport@dcbank.ca
Agreement Integration This Agreement should be read in conjunction with:
In the event of any conflict between these documents, the order of precedence shall be: (1) DC Bank’s Cardholder Agreement, (2) this Agreement, (3) Beacon’s General Terms of Use, and (4) other applicable terms.
This Agreement was last updated on February 13, 2026
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